#Honda Dealer In Franklin Update Me When#

Browse New Vehicles New Vehicle Specials Vehicle Russ Darrow Honda is pleased to be one of the Honda dealers near Franklin 53132. Sales: (610) 649-5600 Collision: (610) 664-4200. Visit Martin Main Line Honda Ardmore PA today for superior sales and service. Cars, Trucks and SUVs for sale near you. After this past week, though, I will never set foot anywhere near there again.New Honda dealers near Franklin Park NJ 08823 in Somerset County.

Since I had not planned on this when I left my house, I did not have my checkbook (I intended on paying cash), and wanted those issues addressed anyway. There were some brake issues that should be easily fixed, and a scrape on the side that we thought would rub out. He did find it, though, and I got to test drive the car. The car was new to the inventory and had not yet gone through service, so it took about 45 minutes to find.

I asked again what we would need to pay today to hold the vehicle. That was okay, if it saved me time down the line, but I still wanted to make sure the issues were addressed. Russell took us into the office, and had us start filling out paperwork for purchase.

As he went to ask his manager if he could work something out, he said, 'We do not hold cars.' At this point, we had been in the dealership for over four hours, with almost three spent trying to hold the vehicle. He responded, 'The full price of the car.' Now getting angry at the direction this was going, I explained our intention to hold the car, and that I could not purchase the vehicle at that moment as I did not have my checkbook on me. As the person in Finance handed me papers, I asked again what we would owe today to hold the car. We finished up, then had a mysterious pause of about 30-45 minutes before we saw Finance.

Honda Dealer In Franklin Update Me When

I called back, and got his voicemail. He called back later that afternoon to tell me it was ready. I told him to update me when the car was ready. He responded, 'Yes, and I never relayed that information to my manager.' So, what were he and his manager talking about when he left to ask about that very thing? I should have left entirely at this point, but I am a moron, and really did like the car overall. I did not want to do that while there were still pending issues to be addressed.Tuesday: Russell called me, apologizing profusely for the 'miscommunication.' I said, that was quite a miscommunication, since we asked you a couple times what we would need to hold the car.

He never responded the rest of the day.Wednesday: I called in the morning, and asked to start working with a new salesperson. I said yes and repeated the question. He texted me, asking if he could text me.

With the brakes being kind of important, he was going to take it back to service to get those items addressed and that I would receive a call as soon as it was ready to get 'first crack' at it.Thursday: I waited until noon, then called to follow up. He said the scrape 'could look good with a little touch-up.' So, neither issue had been addressed in regular service, as Russell had stated. The brakes had not been addressed, and his own test drive reaffirmed the issue.

I was assured again that I would be notified when the car is ready.Friday: I called to follow up again at 1:00. I did not receive a call until 4:30, to tell me the car was not ready. She said the manager was in a meeting until 2:30, at which point he would update me. My available time to go in was running low for the week, so I followed up again about 2:20. (He never mentioned this yesterday.) She was going to check with the manager on the status of the car.

I will never return here, and I strongly recommend searching elsewhere for a car.We had concluded a purchase agreement with Hendrick Honda (a partner with Darrell Waltrip) for a car located at Darrell Waltrip on 29 May at 4:30 pm. Both possibilities point to a severe deficit in competent management. He said he saw lots of notes on my account from 'nearly everyone,' and that 'every single person dropped the ball.'My conclusions: either everyone at the place is a liar, or no one communicates with anyone else about promises they make to their customers to make sure those promises are fulfilled. I informed the gentleman, whose name I have forgotten, about the promises made previously. At no point prior to my calling in had anyone at Waltrip attempted to reach me to let me know the car was ready.

In the afternoon, Hendrick Honda called me and said that DW Honda had sold the car in the morning despite the purchase agreement. The person on the phone apologized for bothering me and got off the phone. I confirmed that we had a purchase agreement regarding the car via Hendrick. On the morning of 30 May, I was called by DW Honda and asked if I was still interested in the car.

(Would not recommend doing financing here.)The people here act exactly as you would expect salesmen, assistants, and receptionists at a big used dealership to act. I recently purchased an eight-year-old vehicle from them in cash. I would avoid this dealership if you can help it.This is a review of Darrell Waltrip's used car sales process. Hendrick Honda offered $1k off their internet price for a similar car, but DW Honda didn't even apologize for their misrepresentation and unethical conduct.

They'll look at their computer screens while talking to you. They'll reject your first offer without making a counter-offer. The sales managers will sit in their front room (where you have to stand at the counter to talk to them), and they won't come to the back to negotiate with you once you said you're ready to talk numbers. 'I got this car in last night and already have had four calls about it this morning'), even if it's untrue. They know that they can move vehicles quickly, and they will use that against you during negotiation (i.e.

Know what the car is worth with exactly the same specs, and find nearby comps if you can. Know exactly what you want from their stock (updated regularly online), and call in advance to check that the vehicle is still available and to schedule an appointment. Do the legwork before you show up.

I'm a 23 year old female who came to the shop alone.)Long story short: Come here if you need a used car within a short timeframe they do have a huge stock of mechanically sound cars. (Especially women: don't let them take advantage of you. Stay confident, quick, and definitive through the negotiation, and you will get an ok deal. Lowball them with your first offer, but have your second offer prepared so that you'll have a confident response to the salesman when he says 'no,' with no further qualification.

After popping around a few car dealerships, I finally stumbled on Darrell Waltrip Honda. I recently moved to the Franklin area from DC where I never had a need to have a car. There are hundreds of other dealerships in the area.If you're a first time car buyer, you must, must, must come to Darrell Waltrip Honda. And, of course, don't be afraid to walk if you feel that the negotiation isn't going your way.

Randy went above and beyond to get me the best deal ( I came in with a very set budget) and was so patient, even staying a bit after hours. He even told me to go home and sleep on everything I had just learned before making a decision. Randy showed me YouTube videos explaining differences between new and used cars, printed me articles explaining different concepts behind buying a car, and best of all, never once did he pressure me. Complete opposite happened. This immediately made me uncomfortable and nervous that I was going to be taken advantage of.

The dealer closest to us is okay but they make you feel like you should feel honored that they are selling you a car and they tend to low ball on trade ins. From our home to purchase a 2011 Honda Accord from Darrell Waltrip Honda in Franklin. Although we live closer to 2 other Honda dealerships we drove 40 min. Thank you! I love my new Honda Fit :)This is our second car purchase from DW through the internet sales department. I will never go anywhere else. Randy, you made the unknown, and quite possibly the most stressful, part of my out of 'district' move comfortable.